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FAQ
What if a thief places a piece of metal over the GPS antenna?
GPS Urban Legends
Our Mobiletrace unit and its antenna are covertly installed inside the vehicle and therefore the antenna is not exposed on the roof of the car.
 
Will you get a location if the vehicle is parked in an enclosed building such as a garage or service bay?
GPS Urban Legends
Yes you will, our unit will read the GPS satellite every few seconds and record it into the unit's memory. So when you locate your unit via the web it will provide its last known location - just outside of the garage in a worst-case scenario.
 
Can anyone look up the location of my vehicle?
Privacy
No. Only you have access to your account UNLESS you give your login and password to someone else. While we strongly advise you not to do this, we understand that it may be necessary if your vehicle is stolen to give the local law enforcement access. If this is the case, please reset your login and password for your own protection.
 
Will anyone know that I have this system just by looking at my car?
Privacy
For the security of your car, all Mobiletrace components are hidden within the inner workings of the vehicle.
 
How long does it take to receive notification?
Theft And Recovery
It takes just a few seconds for the vehicle's alarm system to activate the Mobiletrace unit to automatically send an email to the addresses you created in your profile. The time taken to deliver the email message depends upon your cellular or Internet service provider.
 
What should I do if my vehicle is stolen?
Theft And Recovery

After receiving a theft notification, login to www.mobiletrace.com, and confirm the vehicle is stolen. You should then immediately notify local law enforcement and file a stolen vehicle report. Once this is done, call (888) 217-2456 and select option "4" You would like to "Report a Stolen Vehicle", your call will be transfered to a MobileAngel assitantant will work with you and the poilice to help recover your vehicle.

WARNING: Never attempt to recover a stolen vehicle without the assistance of the police.
 
How do I send an email to my cell phone?
Theft And Recovery
If your phone is SMS capable, you can enter in your phone's email address to receive notification that your anti-theft system has been activated. For a list of email naming conventions by carrier click here.
 
How will I know that my vehicle may be stolen?
Theft And Recovery
The dealer or installer will have connected the Mobiletrace unit to a anti-theft system or your vehicles factory security system in your vehicle during installation. You can receive notification on any email-enabled device that you have designated in you account set up. You have up to two email addresses available for notification delivery. The first address should be your cellular phone, if it is enabled to receive text messages, and the second address be your regular email address.
 
How do I enable my vehicle?
Enabling Or Disabling Your Vehicle
Simply login with the same process as you did with "Disable Starter" and click the "Enable Starter" button.
 
Do I need to have my vehicle in park in order for the disable feature to work?
Enabling Or Disabling Your Vehicle
No, you can send a disable command to your vehicle while it is in motion, however for safety reasons, the vehicle will not actually disable itself until the vehicle is turned off.
 
Will the disable function cause any damage to my car?
Enabling Or Disabling Your Vehicle
No.
 
How do I disable my vehicle?
Enabling Or Disabling Your Vehicle
Upon receiving the theft notification message, you can choose to remotely disable the vehicle, preventing it from being re-started once turned off. Please note that the vehicle will not be disabled while in motion. Login under your unique login and password which will bring you to the "Welcome Page, select the "Map It" button on the Web page bringing you to the vehicle control page, now select the "Commands" navigation bar on the left of the page, then select "Disable Starter"
 
I clicked the locate button and it searched but didn't give a new position on my vehicle?
Locating Your Vehicle
There is a remote possibility that atmospheric or environmental conditions could interfere with the locating process. We recommend waiting a minute or two before trying this feature again.
 
Why did the locate feature not pinpoint my vehicle's exact location?
Locating Your Vehicle
The GPS satellites use a triangulation system, utilizing multiple satellites to get an exact position. If your vehicle is in an area (ex: underground or next to a steep hill) that partially blocks one or more of those satellites, the system will find it within a few hundred feet of its actual location.
 
How do I use the Website to locate my vehicle?
Locating Your Vehicle
Login under your unique login and password which will bring you to the "Welcome Page, select the "Map It" button on the Web page bringing you to the vehicle control page, now select the "Commands" navigation bar on the left of the page, then select "Request Locate".
 
How do I use the Website to locate my vehicle?
Website Operation
Login under your unique login and password which will bring you to the "Welcome Page, select the "Map It" button on the Web page bringing you to the vehicle control page, now select the "Commands" navigation bar on the left of the page, then select "Request Locate".
 
What if I forget my login and password?
Website Operation
Click the "forgot password" icon on the login page. It will ask you to input the e-mail address you used when you filled out your account information. Once you have sent the request, your login and password will be mailed to that address.
 
How do I access my account on the Website?
Website Operation
When you are at the dealer or installation provider, they handle the initial setup of your account and testing of your unit. Proceeding the installation you will need to call (888) 217-2456 to activate your unit . Upon the activation of your unit a Login ID and Passcode will be e-mailed to you or it will be provided by the activation assistant if you do not have internet accessibility first thing you should do is access your account, complete your personal information, and CHANGE YOUR LOGIN and PASSWORD for security purposes.
 
What is the Mobiletrace coverage area?
System Operation
Some vehicle recovery products use radio-frequency (RF) technology, which is limited to coverage in major metropolitan areas. Mobiletrace utilizes a nationwide cellular network and the same Global Positioning System that the government uses to power its tracking and location functionality. All of this allows you to locate your vehicle in non-emergency situations and provides you with the peace of mind of knowing that virtually anywhere your vehicle may be located, your Mobiletrace unit will be able to transmit its location information.
 


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