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FAQs - Theft & Recovery
How long does it take to receive notification?
It takes just a few seconds for the vehicle's alarm system to activate the Mobiletrace unit to automatically send an email to the addresses you created in your profile. The time taken to deliver the email message depends upon your cellular or Internet service provider.
 
What should I do if my vehicle is stolen?

After receiving a theft notification, login to www.mobiletrace.com, and confirm the vehicle is stolen. You should then immediately notify local law enforcement and file a stolen vehicle report. Once this is done, call (888) 217-2456 and select option "4" You would like to "Report a Stolen Vehicle", your call will be transfered to a MobileAngel assitantant will work with you and the poilice to help recover your vehicle.

WARNING: Never attempt to recover a stolen vehicle without the assistance of the police.
 
How do I send an email to my cell phone?
If your phone is SMS capable, you can enter in your phone's email address to receive notification that your anti-theft system has been activated. For a list of email naming conventions by carrier click here.
 
How will I know that my vehicle may be stolen?
The dealer or installer will have connected the Mobiletrace unit to a anti-theft system or your vehicles factory security system in your vehicle during installation. You can receive notification on any email-enabled device that you have designated in you account set up. You have up to two email addresses available for notification delivery. The first address should be your cellular phone, if it is enabled to receive text messages, and the second address be your regular email address.
 


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